Terms of service
Terms and Conditions – Yes4Pets
Last Updated: 09/03/2026
1. Introduction
Welcome to Yes4Pets.
These Terms and Conditions govern your use of the website www.yes4pets.com.au and the purchase of products from our online store.
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use this website.
2. Business Information
This website is operated by Yes4Pets.
For enquiries, please contact:
Email: support@yes4pets.com.au
Website: www.yes4pets.com.au
3. Eligibility
By using this website or placing an order, you confirm that:
• you are at least 18 years old
• you have the legal capacity to enter into binding contracts
• all information you provide is accurate and complete
We reserve the right to cancel orders if false or misleading information is provided.
4. Products and Descriptions
We make reasonable efforts to ensure that product descriptions, images and specifications are accurate.
However:
• product packaging may vary
• colours may differ due to screen display
• product details may change without notice
All product images are for illustrative purposes only.
Yes4Pets reserves the right to modify or discontinue products at any time without notice.
5. Orders
All orders placed through the website are subject to acceptance and availability.
Yes4Pets reserves the right to:
• refuse or cancel any order
• limit quantities purchased
• cancel orders suspected of fraud or abuse of promotions or discount codes
If an order is cancelled after payment has been processed, a full refund will be issued.
6. Pricing
All prices displayed on this website:
• are in Australian Dollars (AUD)
• include GST unless stated otherwise
Prices may change without notice.
If a pricing error occurs, Yes4Pets reserves the right to cancel the order and issue a refund.
7. Payment
Payments must be completed at the time of purchase using the payment methods available at checkout.
Payment methods may include:
• credit card
• PayPal
• other third-party payment providers
All payments are processed through secure third-party payment gateways.
Yes4Pets is not responsible for any errors, delays or security issues caused by third-party payment providers.
8. Shipping and Delivery
Shipping and delivery of products purchased from Yes4Pets are subject to our Shipping Policy, which forms part of these Terms and Conditions.
Please refer to our Shipping Policy for detailed information regarding:
• shipping costs
• delivery timeframes
• delivery locations
• lost or delayed shipments
By placing an order on this website, you agree to the terms outlined in our Shipping Policy.
9. Risk of Loss
Unless otherwise required by Australian Consumer Law, risk of loss or damage to products passes to the customer once the order has been dispatched to the shipping carrier.
Customers are responsible for ensuring that delivery details are accurate and that someone is available to receive the delivery if required.
10. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms and Conditions.
Please refer to our Returns & Refunds Policy for detailed information regarding:
• eligibility for returns
• refund conditions
• return procedures
• your rights under Australian Consumer Law
By making a purchase from Yes4Pets, you acknowledge that you have read and agree to our Returns & Refunds Policy.
11. Product Use Disclaimer
Products sold on Yes4Pets are intended for use with pets.
Customers are responsible for ensuring that products are suitable for their pets.
Yes4Pets is not responsible for:
• injuries caused by improper use of products
• allergic reactions or sensitivities
• damage caused by unsupervised pet use
Pet owners should supervise pets when using any product purchased from our website.
12. Customer Responsibilities
Customers are responsible for:
• providing accurate delivery information
• ensuring products are used safely and appropriately
• reviewing product descriptions before purchasing
Yes4Pets is not responsible for issues caused by incorrect information provided by the customer.
13. Intellectual Property
All content on this website including text, graphics, logos, product images and website design is the property of Yes4Pets and is protected by intellectual property laws.
You may not reproduce, distribute or use any content without prior written permission.
14. User Reviews and Content
If you submit reviews, comments or other content to the website, you grant Yes4Pets a non-exclusive, royalty-free and perpetual licence to use, reproduce, publish and display such content for marketing or promotional purposes.
Yes4Pets reserves the right to remove content that is misleading, offensive, defamatory or spam.
15. Website Use
You agree not to use this website to:
• commit fraud
• upload malicious software
• interfere with website functionality
• attempt to gain unauthorised access to systems or data
We reserve the right to restrict or terminate access if misuse occurs.
16. Limitation of Liability
To the maximum extent permitted by law, Yes4Pets shall not be liable for any indirect or consequential loss, loss of profits, business interruption or loss of data arising from the use of this website or products purchased through it.
Where liability cannot be excluded under Australian Consumer Law, our liability is limited to replacement of the product, repair of the product or refund of the purchase price.
17. Force Majeure
Yes4Pets is not responsible for delays or failure to perform obligations due to events beyond our control, including natural disasters, pandemics, transport disruptions, supplier shortages or government restrictions.
18. Changes to Terms
Yes4Pets reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect once published on this website.
19. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of the courts of Victoria.
20. Contact
If you have any questions regarding these Terms and Conditions, please contact us:
Email: support@yes4pets.com.au
Website: www.yes4pets.com.au